FAQs
Navigating healthcare can be challenging, especially with the abundance of good and bad information. Here are some commonly asked questions that patients often have, along with comprehensive answers.
1. What Should I Bring to My First Appointment?
- Identification: Bring a government-issued ID, like a driver’s license or passport.
- Insurance Information: Have your insurance card and any relevant documentation.
- Medical Records: If applicable, include previous test results, prescriptions, and a list of medications you’re currently taking.
- Payment Method: Be prepared with a credit/debit card or cash for copayments.
- Proof of Income: We accept the following forms of proof of income, which we will need to apply our sliding scale discounts:
- Most recent tax return or tax transcript;
- 1099 or W-2 forms;
- Paycheck stub or other documentation from employer data within the preceding three months (no notarization required);
- WIC approval letter or other enrollment verification;
- SNAP/Food Stamps approval letter or other enrollment verification;
- Unemployment benefits approval letter or other enrollment verification;
- Bank account statements reflecting direct deposits by Social Security and/or employer(s);
- Social Security Benefit Verification letter (e.g., obtained via the process described at https://www.ssa.gov/pubs/EN-05-10552.pdf);
- Eligibility notices from the federal marketplace (www.healthcare.gov) within the previous 12 months that report an applicant’s household income;
- Eligibility notices from any state agency (e.g., TennCare, Department of Human Services, etc.) within the previous 12 months that report an applicant’s household income;
- Patient’s written attestation to having one or more children aged 1-18 enrolled in TennCare (which, by definition places the household under 138% of the federal poverty level);
- Patient’s written attestation to receiving benefits from the CoverRx program (which, by definition places the household at or below 100% of the federal poverty level) and provides a photocopy of his or her CoverRx card (or other verification of enrollment); and
- Patient’s written attestation to receiving benefits from the Supplemental Nutrition Assistance Program (SNAP, formerly Food Stamps) and provides a photocopy of his or her electronic benefits transfer (EBT) card.
2. How Can I Prepare for My Visit?
- List Your Concerns: Jot down any symptoms, questions, or matters you want to discuss with your doctor.
- Medication List: Note all medications, including dosages and schedules.
- Review Health History: Be ready to discuss your medical background and family history.
3. What Are My Payment Options?
- Insurance: If you have coverage, know your copayment and deductible obligations.
- Out-of-Pocket: Understand the full cost of services in the absence of insurance.
- Payment Plans: Many practices offer installment options, so inquire if needed.
4. How Does Insurance Work?
- Coverage Details: Understand what services are covered and what might require out-of-pocket expenses.
- Network Restrictions: Check if your provider is in-network to avoid higher costs.
- Referral Requirements: Some plans need a referral from your primary doctor to see a specialist.
5. How Are Test Results Shared?
- Online Portals: Many healthcare providers offer secure online access to your results.
- Phone or Email: Someone may contact you directly to discuss outcomes.
- In-Person Review: For complex results, a follow-up appointment might be scheduled.
6. Can I Get a Second Opinion?
Absolutely. If you’re unsure about a diagnosis or treatment plan, seeking a second opinion is encouraged. Inform your current doctor of your decision, and they can assist with the necessary records transfer.
7. How Can I Access After-Hours Care?
- 24/7 Provider On-Call: We offer round-the-clock clinical advice lines.
- Urgent Care: Many centers operate beyond typical office hours.
- Emergency Rooms: For life-threatening situations, don’t hesitate to visit the ER.
8. What Virtual Care Options Are Available?
- Telehealth Visits: Many providers offer consultations via video calls.
- Online Medical Advice: Access to professional advice through secure messaging platforms.
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