Phone or Video Visits

Phone/Video Visits

Neighborhood Health is here to make sure you get the care that you need and stay healthy!

You can now have your medical visit over the phone or by video chat.

Call us at 615-227-3000 to schedule a phone/video visit.

When you call us at 615-227-3000, we will set up an appointment for you to speak with your provider.

You will receive a phone call from a customer service representative 15 minutes before your appointment.
This may be a number or area code you don’t recognize. Please answer the call. Please keep your phone on and close to you.
The customer service representative will help complete your registration.
Your provider will join the call after the customer service representative checks you in.

When you call us at 615-227-3000, we will set up an appointment for you to speak with your provider using a program called OTTO.

OTTO works inside of your browser. You do not need to install an application or program to join your video visit.

PLEASE NOTE: Internet Explorer and Microsoft Edge DO NOT support video visits.

When it’s time for your video visit, you’ll receive a text message from your clinician. This will be from an “88286” phone number.
To join the video call, tap the link.
You MUST tap “Allow Camera & Microphone Access.”
Then you’ll be prompted to tap “Allow.”
Now you’ll be brought into the video call, and your clinician will see you there OR they’ll be notified of your arrival.
- Turn your video on and off “Stop”
- Mute your microphone “Mute”
- Flip your camera if you need to show something to your clinician “Flip”
- Send messages to your clinician during your appointment “Chat”
- Once your visit is complete, end your video call “End”
If you accidentally disconnect the call, you can tap “Rejoin Call.”