How We Are Different
Mission:
Neighborhood Health is dedicated to improving the health of our community by eliminating barriers to care and serving as a healthcare home without regard to the ability to pay.
Community Board Of Directors:
The Board of Directors of Neighborhood Health includes consumers from our neighborhoods.
Putting Service First:
Neighborhood Health makes it easy to get care when you need it.
Affordable Care:
Neighborhood Health knows that many people and families are uninsured. We have a discounted fee program that makes all our health services affordable.
The Neighborhood Focus:
Neighborhood Health knows that is important for people to get health care close to home. We have centers from Madison in north Davidson county all the way down to Southern Hills. Care is available at convenient locations throughout the county. We provide care to Wilson county and the surrounding area at our center in Lebanon.
Same Day Visits:
You cannot control when you or your family get sick. We are here to serve you when you need us. Please call ahead if possible at (615) 227-3000. But if you can’t, just drop in and a customer service representative will help you be seen that day.
24-hour Response:
Sometimes you just need professional medical advice on how to handle something that comes up on holidays, nights, and weekends. Or maybe you need your prescription filled. Call us at (615) 227-3000. Our answering service will take your number and a provider will call you back and provide advice or help. If you have a medical emergency, please call 911 and go to the emergency room.
Language Interpreters:
Spanish interpreters are generally available at our health centers. Patients who require other languages can work with an interpreter on a phone or video call.
Comprehensive Care:
You have unique needs. Your provider will work with you to meet and coordinate all of your healthcare needs. Neighborhood Health has medical, dental and behavioral health services. We also provide health education, assistance with insurance enrollment, food assistance and diapers.
Everyone is Welcome Here:
Neighborhood Health welcomes everyone at all our health center locations.
At Neighborhood Health, “everyone” really means EVERYONE.
We welcome people of any:
- Ability to pay
- Age
- Gender or gender identity/expression
- Health condition or disability
- Housing or homelessness status
- Immigration or citizenship status
- Insurance status
- Jail or prison history
- Language spoken
- Marital or family status
- National origin or ancestry
- Political affiliation
- Race, color, or ethnicity
- Religion, creed, or spirituality
- Sexuality or sexual orientation
- Veteran status or military service or discharge status
Anyone and everyone are welcome at any of our sites. No one will ever be turned away because of inability to pay or any other reason above.
Please Talk to Us
We want you to be happy you chose to get care at Neighborhood Health. Let us know how we can make you even more comfortable– and glad you chose us. Call us at (615) 227-3000 or email our CEO, Brian Haile, at bhaile@neighborhoodhealthtn.org.
History and Impact
United Neighborhood Health Services began in 1976 bringing together two volunteer clinics in Cayce Homes and south Nashville. The volunteers wanted to address the lack of accessible and affordable healthcare in south and east Nashville neighborhoods. They provided care from an old house on 12th Avenue South and in a public housing apartment in Cayce Homes.
Nearly 40 years later those two locations (Cayce Place and Edgehill) have relocated to nearby upgraded facilities and continue to serve the nearby communities. Now known as Neighborhood Health, the organization has grown into a network of 11 centers serving over 31,000 each year, and providing over 90,000 visits each year.
With quality comprehensive services and innovative programs, Neighborhood Health has remained passionately committed to its mission to make all services available to everyone without regard to ability to pay.
Recognition and Awards
The Joint Commission Accreditation:
Accredited by the Joint Commission since 2000, Neighborhood Health has demonstrated that all its centers meet the industry standards for assuring patient safety and quality care.
The Joint Commission – Primary Care Medical Home Certification:
This certification goes to organizations which focus on care coordination, expanding access to care, and prioritizing a patient centered care team to improve health outcomes and the continuity, quality and efficiency of health care services.
Neighborhood Health was awarded the Joint Commission Primary Care Medical Home (PCMH) certification in 2014 and was re-certified in February 2019.
National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH):
Organizations that earn recognition show that they have made a commitment to providing quality improvement within their organizations and a patient-centered approach to care.
Neighborhood Health earned NCQA PCMH recognition for all 11 health center locations in August 2018.
FTCA Deemed Organization:
The Federally Supported Health Centers Assistance Act of 1992 and 1995 granted medical malpractice liability protection through the Federal Tort Claims Act (FTCA) to HRSA-supported health centers. Under the Act, health center employees are considered Federal employees and are immune from lawsuits, with the Federal government acting as their primary insurer.